Steer clear of this vacation service. This was the worst travel experience I have ever had. Our hotel was changed last minute to a downgraded room, despite promises of equivalent accommodations. The representative assured us we would be contacted, but after eight hours, we heard nothing. When we called for help, we were told to resubmit our request, even though they had all the information. We received no follow-up calls and were continuously bounced between unhelpful agents. Nearly 12 hours later, we still received no adequate service. If you want to avoid negative experiences during your vacation, choose a different service.
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