Firstly, for clarity, we purchased the Supa Hot Tub plus the Supa Heater. That is important to be clear on as many of the videos online or on YouTube speak of a long hot water hose and a cold water hose. You do not get those when you purchase the hot tub as well as the shorter connections connect directly to the hot tub.Building the unit was reasonably straightforward and as the instructions state, take your time and make sure you follow the main instruction leaflet. That is important as there is a supplementary single sheet that throws a little confusion into the build with regards the bag numbers. To be fair, Mark is aware and is dealing with it - use the numbers from the main instruction booklet and you should be able to work it out. We did and it’s fairly straightforward. Both the hot tub and the heater are absolutely superb. We filled the tub, which is 900 litres, and heated it from tap water temperature to 40 degrees C in about 80 minutes. That would have taken perhaps 24 hours plus with other known brands? You do not have to leave the system on when not in use, although you can if you wish for minimum cost due to the rapidity with which it heats up. The only other cost was the purchase of a 19kg propane cylinder on which you have to pay the initial cost of course. Given the speed at which the system heats the water, we are sure we will recoup all costs within a reasonable space of time. Ultimately, this is about being able to use a hot tub whenever you want and not having to worry about electricity costs to do so. The customer service is excellent and all calls were answered by the owner every time. Not sure I have had that for a while but Mark and his product are first rate and we highly recommend them. Not sure you will find a better way to run any hot tub and remember, you can use their heater with any hot tub.
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We’re passionate about innovation and our water heater is the first of a range of innovative products designed to live up to its name: SUPA.
Formed by engineers, product designers and creatives, with over 100 years of combined experience, SUPA is all about doing better: designing and delivering better product solutions with better overall performance to get a job done better overall.
Purchasing from SUPA means you take as much care about what you buy as we do. We work with some of the best suppliers to develop products that fit the exact purpose and needs of our customers. We’re not “off the shelf” type engineers and designers, and because of this, every component we include is tested, tested, and then tested some more, so we can be sure that you’re getting value in performance and over time.
Our products are designed to work every time, but if something should go wrong, we’ve made sure our products are easy to repair and where needed also be recyclable so that you can keep them ticking for longer. Where practical and possible, we will do all we can with every product we create to fulfil this ambition in helping to protect our future.
And finally, we put safety first. We place great importance on the safety of our products and ensure full compliance with the latest CE and UKCA legislation, even that implemented by the UK government post-Brexit.
The founders have a combined 100 years working with the world’s largest and most respected retailers, driving a knowledge of safety management and design that we believe matches the very best available.See more