The platform itself is great... Loaded with products with very competitive prices... And very good services especially sourcing and searching products by pictures... But customer service is the worst I've ever experienced... Unbelievably slow... You get an assigned personal agent who doesnt answer your messages... I am sending messages for 3 days now with questions and i see that the messages are seen on whatsapp with no reply!!! Most of the time you get automatic replies on their platform and they tell you human assistance will come back within 24 hours and you discover that they came online while you were away leaving you meaningless messages on the platform even they have your whatsapp number!!! I have many products pending revision and appeoval for 3 days now without even knowing when they will be approved to list them to my store!!! This crazy delay is killing me and im leaving them because of the bad customer service... CJdropshipping maybe less in product diversity and options but they have instant 24/7 human customer support which means a lot in our business... Im feeling bad to leave such a great application but the customer service experience is a killer.
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Sup Dropshipping is a trusted sourcing agent and fulfillment platform built to simplify e-commerce operations for online sellers. We bridge the gap between entrepreneurs and reliable suppliers by offering product sourcing, quality inspection, custom branding, and global shipping solutions from our network of vetted warehouses and factories. Designed for scalability, our platform integrates with major e-commerce channels and provides automation tools that help store owners reduce manual work and focus on growth. Whether you are launching a new store or expanding an existing brand, Sup Dropshipping provides the infrastructure and support to streamline your supply chain.
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