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Breach of Contract and Poor Customer Support – Avoid This Program

I had a deeply disappointing experience with the John Crestani SAS Mentorship Program. The program failed to deliver on key contractual promises and refused to address or resolve the issues I raised. Despite numerous attempts to seek assistance, my concerns were either ignored or dismissed, leaving me feeling misled and unsupported.One of the core terms of the agreement was direct access to John Crestani via Voxer/phone for personalized assistance. This feature was a major selling point of the program and clearly outlined in the contract. However, despite my repeated efforts to establish contact, I never received this promised access. Customer support failed to provide any meaningful assistance or resolution, leaving this key contractual obligation unfulfilled and depriving me of the guidance that was a central factor in my decision to enroll.Another critical component of the program was the inclusion of advertising credits, which were essential for meeting the mandatory $3,000 ad spend requirement within the first 90 days. Despite multiple follow-ups, these credits were never provided. As someone new to this field, the absence of these credits—combined with a lack of effective mentorship—left me unable to launch successful ad campaigns, severely impacting my ability to meet program requirements. This failure directly violated the terms of the agreement and undermined my ability to fully participate in the program.Additionally, the one-on-one mentorship calls promised in the contract were inadequate and failed to meet the expectations set during onboarding. The calls were limited to 25 minutes, falling short of the guaranteed 35+ minutes, despite assurances that there would be no time restrictions. The feedback provided during these sessions was often too brief and insufficient, leaving little time to accomplish meaningful discussion before being rushed off the phone. Furthermore, with only one person on the coaching team available for further assistance, scheduling an appointment was often challenging, frequently taking over a week, which significantly delayed my ability to receive timely support and make meaningful progress in the program.Throughout my experience, it became apparent that John Crestani’s focus seemed more on generating revenue than on supporting his students’ success. During recorded calls, he mentioned that his other business ventures were his primary focus, raising concerns about his commitment to providing value through this mentorship program.The combination of these breaches made it impossible for me to fulfill key obligations, such as meeting the ad spend requirement tied to eligibility for a refund if no profits were made within 90 days. Despite clear contractual violations, my refund requests were repeatedly denied without any meaningful effort by the company to address or resolve my concerns.This experience has been an unfortunate waste of both time and money. The company’s unwillingness to take accountability for its failures demonstrates an apparent disregard for its contractual obligations and customer satisfaction. I strongly advise others to avoid this program—it is poorly managed and does not deliver on its promises.

Date of experience: Feb 19, 2025