I ordered two packages one for my father and sister, they made it clear that they must charge payments for both prior to proceeding. Then Mike whom I have been speaking with along with Kathy, swear up and down that they only charged for one person, when I specifically sent them money and seeing it reflect my account for both my sister and father. How can a firm not have access to their transaction history or payment history? He keeps coming up with excuses as to why he can’t get the transaction history. I have had people use his services before so this is not the first time dealing with him, however; him taking payment and not delivering, then denying any payment when I have the corresponding emails confirming payment is a slap in the face. I would not refer anyone to him again.
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