Superprof is less of an educational platform and more of a subscription trap designed to catch busy students off guard.
I signed up for one month to message a specific tutor. They then buried the 'auto-renewal' terms in a welcome email and—here is the kicker—sent a renewal notice only one day before the charge. This isn't 'customer service'; it’s a calculated tactic to ensure you don’t have enough time to cancel before they take your money.
When I contacted their support (specifically regarding the lack of notice), they gave a robotic, scripted response essentially saying, 'We got your money, too bad.' They have zero interest in customer satisfaction or fair business practices—they just want the subscription fee for a service I haven't even used since the renewal.
To anyone considering this site: Save your money. There are plenty of other platforms that don't rely on cheap, 'dark pattern' billing tactics to make a profit. I’ve already initiated a chargeback with my bank and will never use this platform again. Absolute bottom-tier ethics.
Claim your business profile now and gain access to all features and respond to customer reviews.
Superprof is the largest community of passionate teachers in over 1200 subjects. Superprof is present in 28 countries and boasts over 10 million tutors worldwide.
Whether you're interested in learning French, guitar, or hockey, Superprof is helping to connect those who want to learn with those who want to teach.
We all have something to learn or share. With Superprof ♥, you can share and discover your passion! See more
