Let me start by saying that my car was beautifully detailed by Super Star Car Wash in Gilbert, AZ on Sunday, March 22, 2026. However, the terrible interaction I experienced was when I picked my car up at about 3 pm after dropping it off around 8 am. The gentleman in the detailing department who had my key was extremely off putting. He opened my car to let look at the detailing job and I was pleased with the work. I put my hand out for my key and he reluctantly gave it to me. I put it in my purse and put my purse down on the front passenger seat. The gentleman look me in my eyes and told me I needed to tip him. I explained that two days before when I made this appointment I tipped for the car wash I had that day. He said I am supposed to tip him as well. Of all my decades of driving and detailing my cars, I have never been TOLD or asked or expected to tip for a detail. After paying about $150 for detailing my car I was not expecting to tip let alone being TOLD to tip. I felt pressured to tip this man so I went back inside to purchase an air freshener with my debit card so I could get $20 cash back. At this point I have tipped $40 for a $150 job. Needless to say, I am extremely upset and disappointed and will not be returning.
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