tldr: Immediately after using this car wash, my tire was punctured by a large piece of metal. The air was exhausting so quickly that the damage clearly happened right then, costing me two hundred sixty dollars to replace. Management denied responsibility and handled it poorly.I had been a paying member for about a year. Today was the first and only drive I made all day, straight from my house to this location.While being lined up to enter the wash, the attendant guiding cars onto the track spit forcefully on the ground directly in front of my vehicle. Gross and unprofessional.After exiting the wash and pulling around to vacuum, I noticed one of my tires was already very low. The air was leaking it was hissing and loosing air so fast that there is no realistic scenario where this did not happen at the car wash. My car is only eight months old with about five thousand miles on it. I inspected the tire and found a large metal object embedded through the tread.I had to drive across the street to a tire shop, where the tire was not repairable and had to be replaced for two hundred sixty dollars, costing me about an hour.I returned with the metal object hoping management would address the issue. They immediately denied it could have happened there and showed no interest in documenting anything. They said I couldn’t go look at the track for safety issues so I had to take their word.Between the vehicle damage, unprofessional behavior, and dismissive response, I canceled my membership and will not be back. If you care about your car or accountability, avoid this place at all costs.
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