I had a serious problem at Super Star Car Wash – Mission Valley on September 15. During the automatic car wash, either the machine malfunctioned causing the car in front of me to go off track or it was their own negligence. This caused scratches and rim damage to my car.I filed an incident report in person and online, expecting a prompt response, as their website promises replies within 3 business days. It’s now been several weeks, and after a brief initial reply, the company has completely ignored all follow-ups.This is unacceptable customer service and a clear lack of accountability. If your car is damaged here, don’t expect Super Star Car Wash to take responsibility or resolve the issue. I strongly recommend choosing a different, well-maintained car wash in San Diego that actually stands behind its equipment and treats customers fairly.
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