I purchased a new vehicle a year ago and retired that license plate. The next wash I requested the attendant switch my membership to the new vehicle and provided new payment info. 11/24 I discovered that they were still billing me for the old account and the attendant did not transfer my membership but just opened a new one. I submitted my complaint 12/1, only automated email it was received, same 12/15. A third complaint 1/6 with no response. Telephone only takes you to an automated system, cannot speak to anyone. I cancelled my membership and moved to Tommy's a few minutes away that offers better service and more comprehensive services. AVOID superstar, my situation in not unique
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