I have never faced such a poorly managed returns process. My item was inaccurately described and approved for return, yet obtaining a suitable returns label turned into a lengthy ordeal. I made it clear that I needed a QR code or a Post Office printable label, as I do not have access to a printer. Despite my clear communication, the service kept sending the wrong type of label repeatedly. I received broken links and incorrect labels, and it was evident that my messages were not being read properly. Instead of resolving the issue quickly, I found myself caught in a frustrating loop for something that should have taken minutes to fix. This isn’t just a single mistake — it's a significant failure in customer service and communication. If you value your time, I would highly recommend reconsidering before placing an order, especially if you might need to return something. A simple apology and the correct label could have prevented all this frustration. Instead, I faced days of unnecessary stress and still have the item to return due to their incompetence and lack of concern.
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Founded in Sussex in 2019, our business is rooted in one core principle: authenticity. Every product we sell is brand new and comes with a 100% authenticity guarantee. Since our official launch in 2020, we’ve built a trusted reputation as a go-to online destination for genuine luxury fashion.
We do not purchase from the public. Our inventory is sourced exclusively from brands, licensed distributors, and official agencies across the UK and Europe. This commitment ensures that every item, from designer clothing to accessories and footwear, is verified, legitimate, and of the highest quality. Learn about our Authenticity Guarantee. See more
