Ill share my experience and you makeup your mind.....Purchased MODERN 7'6 LOVE CHILD PU PSYCHEDELIC SURFBOARD plus board bag for my son for Xmas from Global Surf Industries on line. TOTAL COST $960.00. Big steps - moved from a soft board to his first fibreglass board. Opened the box on Christmas Day whilst at the beach on holidays to find:(1) Dust, dirt, a hair and other impurities under the clear coat.(2) Cracks along rail top and bottom at front of nose.(3) visible glass matting on the tail buckled with uneven glass finish and not sanded.Son was hanging out to use his present so took it to the local surf school to see if anyone could give me advice on it - advice was it looked crushed and need repair before going in the water. Found someone to repair it for $50. Three days later got it back set it up with fin, leash and tail pad. Waxed up and took my son for his first surf on his new board. He had a lesson at the surf school with an instructor, seas were about 3 - 4 foot water depth was 3-6 foot out about 35 - 45meters from the beach. Rider is 39kg and 140cm tall. Session went for about an hour. The next day another session at the same spot in the same conditions for the same period of time. Condition of the board has deteriorated to:(1) further cracking along the rails on both sides of the board in several places (the board looks trashed)(2) cracking forward on the rail near the nose (3) broken zipper on the $100+ surfboard bag Contacted the GSI team and sent photos of the issue to let them know and discuss and was informed (and I quote):(1) the damage when you got it sounds like it was from warehouse you know with Xmas a lot of boards would have been sent out.(2) the other cracking sounds like he surfed it into the sand or dropped it or bumped it you just don’t know what they did with it.(3) yeah it sounds like he dropped it.Non of any of those things actually happened - he never surfed into the shore, I carried the board at all times, it was transported inside the car it was handled delicately at all times. It just seems overly fragile literally like an egg shell. The guy on the phone from GSI was just not interested in anything other than deflecting responsibility away from themselves.There was no offer of anything for the damage on receipt (straight out of the box mind you) and he sounded pleased that I repaired it. I advised that I was making arrangements to get the cracking repaired and he was happy enough for me to do so and requested I let him know where I take it. I live an hour and half away from the Gold Coast which is the closest repairer to me.I didn’t argue and was polite but I’m not a fool either.Again no offer to assist and compensate me for the costs I have and will incur (remembering it’s a brand new board) however they did say if I send them a photo of the Surfica board bags broken zip they’ll replace that for me. In summary :Spend - $960.00Age of board (out of the box) - 12 days Surf time - 2 to 3 hrs maxRepairs to date - $50 (pre water time)Repairs pending - estimated only at this stage of $200.00.You choose where you spend your money.......
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Life is better when you surf has been GSI's company mantra since day one. It incorporates everything that the employees appreciate about their lives and the industry they love to work in. GSI only manufactures and market their surfboards to surfers or people who want to become surfers. Everyone at GSI from the shapers to the founder to the sales reps and customer service staff knows firsthand the difference surfing has made in their own lives. Most of all, we love sharing our passion for surfing with other surfers -- from beginners to pros and everything in between.
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