My experience with GSI has sucked. Potential customers should know that ALL the products GSI sells are made in China or Thailand, and that comes directly from GSI when I asked them Country of Origin of the Creative Army boards. GSI's license agreement boards, like the Waldens Creative Army or HaydenShapes ARE NOT the same builds as directly from the shapers. WARNING! I purchased a ModernSurf X1 Double Wide 8'4" and paid for shipping. The fin box fit up out of the box was horrible and had gaps big enough to get a credit card into! After less than a month the pressure dings on either side of the stringer were so deep the deck actually split open along the stringer for 4" and cracked for much more! Oh, and the leash pin ripped out it 3' waves. GSI drug it out for quite a while than agreed to warranty it. Offered full price of the X1 in credit at their online store but WOULD NOT cover shipping. ( Remember: I paid the original shipping, and the board was junk!) I chose one of GSI's inflatable SUP's as it was the cheapest thing to ship. Wouldn't you know it....the SUP was garbage too! Used it twice in 3 months. Second time it would not hold air long. A quick inspection revealed it was leaking along a seam as well as around the valve area but not the valve itself. This time GSI offers both full in-store credit for the SUP price as well as free shipping. The next day they retracted the offer and now told me the warranty would be 50% off any item in the on-line store as well as free shipping. This sounded like a really, really crappy resolve to warranty a defective item. Reluctantly, I chose a Creative Army surfboard and placed the order online using my credit card. Within minutes I had a confirmation email from both the on-line store as well as the guy helping me with the warranty. The next day I get an email saying they don't ship to my location, and how was I going to pay for it? Meanwhile, they went ahead and charged my credit card but never shipped me any product and never had any agreement from me to pay for shipping. So they took my money before and without providing any services, and did not adhere to the agreement made at the time of purchase for free shipping. Today GSI issued a refund for the Creative Army board that could take up to 30 days for me to see. And I still have an inflatable SUP that does not hold air, and am out the cost difference between the X! and the SUP as well as the shipping costs of the X1 and the SUP. Needless to say, I do not recommend this company to anyone. A web search reveals many other unsatisfied customers spanning over a decade. Great business model. And the carbon footprint for all those Chinese boards that will end up in landfills because they don't float! I learned my lesson about GSI . I hope others can use my experience to make a better choice as a consumer.GSI Sucks!
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Life is better when you surf has been GSI's company mantra since day one. It incorporates everything that the employees appreciate about their lives and the industry they love to work in. GSI only manufactures and market their surfboards to surfers or people who want to become surfers. Everyone at GSI from the shapers to the founder to the sales reps and customer service staff knows firsthand the difference surfing has made in their own lives. Most of all, we love sharing our passion for surfing with other surfers -- from beginners to pros and everything in between.
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