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Purchased a 2016 Nissan Quashqai (£7400). I paid for a trade rate service and they supplied the car

Purchased a 2016 Nissan Quashqai (£7400). I paid for a trade rate service and they supplied the car with a new MOT and 2 new back tyres. I Had to bring the car back to SSC the week after for Air Con regas/repair because it was blowing warm air and had TPMS faults indicator. 31 Days after my purchase the engine light came on due to faulty fuel injector pump. I brought the car back to SSC to be repaired. SSC had the car for 2 weeks and claimed repair cost on the warranty I paid £400 for. I Had the car back for a week and then engine light came on again. Due to the light returning I requested to reject the car they offered me 0.54p per mile, and after I declined and counter offered, they then reduced their offer down to the legal fair limit of 0.45p per mile, they offered no reimbursement for the upsold warranty even though it saved them £600 in repair costs.

In total owning this car for 3 months lost me £1000 in mileage charges, £400 in upsold warranty, £100 trade service and my expenses for bringing the car back and forth to be repaired. As a customer putting down a significant amount of money on a car you d like to think when you drive it away it s solid and doesn t bring up any issues.

The staff I dealt with were polite and responsive. However when escalating to the legal team for support in rejecting the car and negotiating repurchase, I felt the offer lacked fairness and consideration of the inconvenience it has caused me.

Ive since returned this car to SSC

Date of experience: Feb 22, 2026