I've been a loyal customer of Calcot, Reading Sushi Gourmet for quite some time now, spending an average of £40 per week on lunches from their store. However, my recent experiences have left me deeply disappointed and frustrated.Their "Too Good To Be True" service is indeed too good to be true, as they consistently fail to deliver on their promises. Despite placing orders and receiving confirmation emails, I've had numerous occasions where my orders were inexplicably cancelled last minute.Yesterday was the final straw. After placing an order and receiving confirmation, I made my way to the store this morning, eagerly anticipating my sushi lunch, only to be told that my order had been cancelled because they didn't have any sushi available, what! Whilst having this conversation, guess what, she was making sushi. No sense of customer service.What truly irks me is the complete lack of empathy or effort to rectify the situation. There was no sense of acknowledgement or apology for inconveniencing a loyal customer. It felt more like a dismissive "can't be bothered, do one" attitude from the staff.For a business that relies heavily on customer satisfaction, this level of disregard for customer loyalty is unacceptable. I expected better from Calcot, Reading Sushi Gourmet, but unfortunately, they have failed to meet even the most basic standards of service. I'll be taking my business elsewhere from now on, where my patronage is valued and respected.
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