They sold me a jacket that had clearly been worn for months.
This is without question the worst shopping experience of my life.
I received a padded jacket that was sold as new, but it was clearly heavily worn, possibly as a staff or sample piece.
Both pocket bases are completely torn open, with two large holes (around 4 cm each) on both sides, and the padding is coming out. If this were a random defect, it would most likely appear on only one side. The fact that both sides failed in the exact same structural location strongly suggests a design flaw combined with prolonged wear. This kind of symmetrical damage only appears after long-term use, not from a short try-on or a normal return.
In addition, the jacket has visible stains, a very strong perfume smell, and heavy pilling on the cuffs. These are clear signs of extended wear. There is no realistic way this condition went unnoticed. Either they knew the jacket was damaged and worn, or they chose not to care and shipped it anyway.
Because I ordered from the U.S., it honestly feels like heavily worn inventory is being sent to international customers who have fewer options to return items compared to customers in Europe.
On top of this, the brand heavily markets to U.S. customers while barely disclosing import taxes. Prices are displayed in USD, the site appears U.S.-friendly, and only deep in the shipping information does it mention potential duties. I ended up paying nearly USD 70 in import taxes, only to open the package and immediately see that the jacket was already damaged and smelled strongly of perfume.
It’s about basic honesty and respect. Being charged full price and import taxes for a heavily worn, structurally damaged item is unacceptable.
I’m sharing this to warn other international customers to be extremely careful.
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