BE WARNED!After showing interest on a FB post, I received an unsolicited telephone call from Alex Neilan.It was 2 days after my Mum died and I was devastated. I told Alex of my Mum's death and that I was confused, feeling lost and not thinking straight.Alex told me that now was the time to invest in me and in my future.He skillfully cajoled and manipulated me. I said I was not in a good place to make wise decisions, but Alex kept talking at me until I paid almost £7,000 for a TSD programme. I did not sign anything and tbh I was so consumed by grief that I did not hear or comprehend there was no cooling off period.In the following weeks all my energies were taken up with registering my Mum's death, arranging her funeral, and taking necessary action as her estate Executor.I did not have the time or energy to engage in the TSD programme.Emerging from the initial fog of grief, I realised I'd made a big mistake in signing up for a programme which demanded so much commitment. So I contacted TSD, explaining the situation and respectfully requested a full refund.Initially, the TSD staff members I spoke with were sympathetic, asserting that I should never have been signed up when consumed by grief.Two different staff members promised a full refund both orally and in writing, taking my bank details to arrange the bank transfer immediately.But then Alex Neilan overrode that promise.He wrote that he was concerned for my wellbeing and, eventually, issued a 50% refund, but said I clearly "needed" the benefits of the TSD programme.I stated that I could not trust the person who manipulated me into handing over almost £7,000 just 2 days after my Mum's death.However, he refused to issue a full refund - despite written evidence that TSD had promised it.Having listened to a number of Alex's FB posts and experiencing his approach first-hand, he is a hard core salesman and ruthless.This has undoubtedly contributed to his success in business, but BE WARNED if you're in a vulnerable state. He took advantage of my vulnerability to his financial benefit.UPDATEText from TSD (24/10/25):This is the client support team at the sport dietitian. Firstly, we want to say again how sorry we are for your loss, and we truly appreciate you taking the time to share what you’ve been going through.After reviewing everything carefully, and in consideration of your situation, we’ve decided to process a full refund for your programme. This has now been approved, and we hope it helps relieve some stress during what’s clearly been a very difficult time for you.We’re always striving to do what’s fair and right by our clients, and we genuinely regret that your experience caused additional upset at such a sensitive time.We wish you all the best moving forward and hope you find space for healing and rest.My reply (24/10/2025):Interesting. I was promised a full refund, then Alex overrode that decision.So, it took a scathing Trust Pilot review for TSD to revisit that decision.?Shame on Alex!
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