I really wish I googled this organization before I became a patient. I come from Kaiser which has its own issues but untimely is easy to find doctors. After 20 years with Kaiser, I switched to Aetna and called the blossom hill Sutter health location to confirm they accept my insurance. They said they did based on my ppo. I didn’t see it on my Aetna app so I confirmed with the receptionist if this meant my insurance didn’t cover this doctor. Front desk woman said that sometimes new doctors take up to a year to update their accepted insurance so I was under false pretense and scheduled my appointment. I called other locations to schedule other appointments and confirmed if my insurance was covered and they all said yes and there’s a possible $20 copay. Day of the appointment, they took my insurance, suggested lab work, and found I have an abnormal ANA test. I was happy with my RN and how nice she was. Two weeks later, I get a bill for over $2k!! I literally did one lab test and had a consultation visit! No way do those cost that much. I know I’m being taken advantage of based on family that works in the healthcare field (physicians, insurance agents, and front desk admin). I called to confirm and they say oh actually it’s only around $900. I’m literally just an intern making minimum wage living pay check to pay check but ok they just want their money.Now I’ve been calling and Sutter health has basically threatened me and lied to me saying if I don’t pay my bill within 30-60 days then I’ll go to collections and they can’t help me because I messed up and should not have listened to their front desk staff. Make that make sense. I wish I never even scheduled an appointment as this has taken out so much time from my school and workload plus is very energy consuming having grown adults tell me it’s my fault and I have to pay or else they’ll send me to collections. I asked to see what the front desk staff see on their end when they run their insurance to understand and they refuse saying it violates HIPPA. The staff should have actually ran my insurance instead of avoiding the extra work to look up my specific plan. It’s my own health chart but ok now we’re following guidelines huh. Anyways I’ve called around 8-12 times and everyone tells me it’s my fault and they can’t help and won’t let me speak to someone higher up. One customer service said a good resolution would be to listen to the calls and retrain all their staff. That doesn’t help me at all. It seems like an issue with their training rather than staff. Definitely an issue with the attitude of their customer service representatives. Never once in those calls to schedule my appointment did they tell me to call my insurance to confirm. Anyways, Sutter Healths desk staff, Sutter Healths customer service, and Sutter Healths billing department is awful. Make sure to just avoid the hassle and go elsewhere. It’s too much for someone in my position to be dealing with where stress makes my illnesses worse. Unprofessional and borderline incompetent staff. No resolution yet and I’m suuuure they’ll be making me pay the full bill. If you don’t believe me, check out all the negative reviews on Reddit with many YOUNG people experiencing a similar situation of lying staff and bad customer experience. Great doctors and nurses but not so great anything else. Do yourself a favor and go elsewhere or make sure they actually run your insurance to not get hit with surprise bills!
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Network of hospitals and doctors serving more than 100 communities in Northern California. Includes health information and locator for hospitals, physicians and services.