June 9th, 2025, beginning time of visit at Sutter health in Castro Valley ( formerly, Eden Hospital ). Rushed my 22 year old daughter to the Emergency room just to find out it's being remodeled. What Sutter health has as a replacement is a makeshift department ill suited corner of the main floor that is too small and never meant to hold the high volume and dire need of humanity in an emergency state! Shame on you... your need to stuff your business banking accounts at the expense of the Anxiously tormented who have life threatening conditions or episodes yet you keep them on gournies in the crowded halls!! YOU COULD HAVE STATED THE HELLISH CONDITIONS OF PLACE AND SERVICES ALLOWING THE PATIENTS A CHIOCE TO RUSH TO KAISER, SAINT ROSE OR HUMANAS EMERGENCY ROOMS!! Now, it's 10:30 pm, I've been here 4 hours, my daughter is still on a Gourney in the Hallway in and out of Panic-Attacks that I have to ( Medic Training of mine) talk her down via our Cellphones!! Yet, I'm trying not to get asked to leave because my ANXIETY IS INCREASING. There is a Tech, his Name is JERRY... I'M STILL WAITING FOR HIM TO COME TALK AND SORT THINGS OUT, AS TO WHAT MY DAUGHTER'S CONDITION IS, AND WHEN WILL I BE ALLOWED TO COME INTO THE CHAO BEHIND THE DOUBLE DOORS IN ORDER FOR ME TO COMFORT MY KID!! I JUST SEE THE IDIOT TECH ( Jerry ) walk around and giggle with some of the Security Guards like a child on the playground, always averting or ignoring me... EXPECT A CALL FRON MY ATTORNEYS!
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