After following up on my issue and reaching out as advised, I received a generic response: "We have re-escalated your case internally to ensure it receives another review, but the current offer is the best we can provide. We appreciate your feedback and patience. If you have further questions, please let us know." Following my last inquiry, they sent another message: "We’re sorry to hear about your negative experience. We want to assure you that our response was not AI-generated. We take cases seriously and would like to understand your situation better. If you’re willing to discuss this further, we’d love to help find a solution. However, if you prefer not to engage, we respect your decision." Why push for further discussion when my email was clear? Their messages seem like empty phrases meant to create a good impression, and they shift the responsibility onto the customer. Save yourself time and money—avoid this company. From numerous comments, it feels like organized theft.
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Trusted by professionals, Suunto manufactures world renowned sports watches, dive computers and precision instruments for the toughest conditions.
