I summarized my experience over several days trying to fix my watch. For years, it broke in the same way, but I usually resolved the issue without hassle. After 15 years as a satisfied customer, I was disappointed by the decline in product quality and customer support. Once a reliable brand, it now seems increasingly unreliable. I had a good experience with a previous model, but the recent one failed each year due to case breakage, which isn’t normal wear and tear—it’s a design flaw. When seeking support, I received unsatisfactory responses: no replacement parts available, and I was advised to buy the same failing model without warranty. This contradicts their past practices. I have lost confidence in a brand that produces faulty products and offers inconsistent support. I will explore other brands that prioritize product reliability and customer loyalty.
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Trusted by professionals, Suunto manufactures world renowned sports watches, dive computers and precision instruments for the toughest conditions.
