After following up on my issue and reaching out again as suggested in their message (the same generic response we all receive when expressing disappointment), I received the following reply: "I have re-escalated your case internally to ensure it receives another review, but at this time, the current offer provided is the best we are able to extend. We truly value your feedback and your patience throughout this process. If you have any additional questions or would like further clarification, please feel free to let us know." Following my last message, I got this: "We're truly sorry to hear about your negative experience, and we want to assure you that the response you received was not generated by AI. We take every case seriously and want to understand more about your situation to investigate further and see if there’s anything else we can do to assist you. If you’re open to discussing the issue in more detail, we’d love to help find a solution that works for both parties. However, if you prefer not to discuss the matter further, we completely understand and respect your decision." Why would they want me to discuss this more? My message was quite clear. Their responses feel like empty words and polite formulas designed to create a good impression, and they even manage to shift the responsibility for communication onto you. Save yourself TIME and MONEY, and AVOID this service. Based on numerous comments, it seems close to organized theft.
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Trusted by professionals, Suunto manufactures world renowned sports watches, dive computers and precision instruments for the toughest conditions.
