I purchased the Stahl Artisan Hybrid Triply Dosa Tawa (Induction Base, Non-Stick Pan) from Swadesi.co.uk on 19th February, and my entire experience has been extremely disappointing and frustrating.With the very first use, the pan developed stubborn burnt marks that refused to come off, no matter how carefully I cleaned it. For an expensive product advertised as high quality, this is completely unacceptable. To make things worse, the packaging did not include any instruction manual or care guidelines — highly unprofessional for a brand selling kitchenware at this price point.After noticing the damage, I immediately contacted Swadesi.co.uk’s customer support, shared multiple images of the defects, and requested either a full refund or a replacement. Despite several follow-ups, I have received no reply at all. To add to the concern, the phone number listed on their website is not reachable, making it practically impossible to speak to anyone from the company.At this point, I am beginning to suspect that this may be a fraudulent business operating under the guise of an online retailer. Their lack of communication, unresponsive service, and unreachable phone number raise serious doubts about their credibility. I sincerely hope the relevant consumer protection authorities investigate Swadesi.co.uk and take appropriate action.I strongly urge potential buyers to stay away from this website to avoid losing money on substandard products and experiencing similar frustration.
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