It is time again for the water heater to do the yearly checkup/maintenance.
This year, Swale suddenly sent us an SMS which we did not request the date and time for the service. We managed to get that day/time to have some people waiting at home. At the day before the scheduled date, they send us another SMS saying the appointment is cancelled and asked us to call them to make an appointment.
OK, we called and make the second appointment. We had someone to wait at home. On the date at around 11am, they send us an email saying that they have been at my door, knocked the door but no one answered. They took a picture which is in a very weird color to prove that they have been here.
OK, we make another appointment. This time , we have two people who one of us just sit near the door at all time and we both take turn. This time at around 10am, the send us an SMS saying that they have knocked the door, no one answered and left.
That is impossible for us not to answer the door knock. We sit just right next to it. This time they did not send us a photo to prove they were here.
OK, we then figured out that one of our neighbor also have swale heater installed. They also have the similar experience which I had. We sent them a complain letter and this time they came and have the checkup/maintenance done.
I don't understand that why they scheduled an appointment without our acknowledgement and then they need to cancel? Why they sent us a picture of our door in a very weird color? I think it is because they were here earlier and they already planned that they would not come so the took the picture early but the time/weather did not match the scheduled date. So, they tuned the color and we can't identify the time and weather.
We were just sitting beside the door on the third appointment. NO ONE HAD KNOCKED THE DOOR.
So, if you do not want this type of nightmare to come to you every single year? Stay away from Swale.
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