While the engineers are capable and eager to help, the issues seem to originate from the booking system and its accessibility. I've waited over 40 minutes on the phone, ultimately giving up out of frustration. We've had canceled appointments, long delays for parts, and a recent mix-up where the engineer arrived expecting a different job, leaving the actual issue unresolved. Our main radiator, which should keep us warm downstairs, has been cold throughout the winter! What is going on with this service? The engineers are genuinely apologetic and appear just as frustrated as I am!
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