The boiler has stopped working again for the fifth time this year. A resident, who is a stroke victim, called the service center at 8 AM on January 11th. They were aware of her condition and mentioned it could take all day. By 5 PM, after no updates, she called back and spoke to a rude representative who said it could take until midnight. Now, it’s 8:11 AM on January 12th, and still no one has come. They claim they didn’t know the tenant was vulnerable, which contradicts what I witnessed during the call. The lack of accountability and responsiveness is appalling. The tenant is still in a cold home, and despite promises for urgent attention, the situation remains unchanged.
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