I feel sorry for the people who work in its call centres. It can't be fun having to call the same person multiple times in a week to explain why a promised boiler repair person isn't going to make it, especially when they agreed that our case is an emergency due to us having a baby in the house. Those people aren't to blame - but someone hiding above them is. This shoddy, mismanaged company takes £20 a month from us and provides nothing but excuses and apologies in return. Their "premium boiler plan" is a joke. Or at least it would be, if our boiler didn't keep shutting off at night when it's minus 7 outside. Avoid, avoid, avoid this disaster of a business.
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