The engineers show promise and a willingness to assist, but the real issues stem from the booking system and its accessibility. I've encountered wait times of over 40 minutes on the phone, which led to my frustration. We've dealt with canceled appointments, long delays for parts, and a recent error where the engineer arrived expecting a different job, leaving the actual issue unresolved. Our main radiator, which should provide warmth downstairs, has been cold all winter! What is going on with the service? The engineers apologize and seem just as frustrated as I am!
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