Appalling customer service from this company. Had a new boiler installed by Swale Heating (Sureserve) in December 2025. The electrician was booked but did not show up on the day. I received a phone call from customer ‘service’at 16.59 hrs on the day itself, to say he wouldn’t be turning up, and could I rebook. No apology whatsoever - no training in evidence there. Electrician turned up the following day, and said that the metal filter and the pump were located in the wrong places, and needed to be switched round, which was later done. The balance of the system has not been right since. Have messaged the company twice, and contacted the ex-service engineer who did the original quote - NO RESPONSE FROM ANYONE! Atrocious level of service, be warned!
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