I ordered my timepiece online, and it came in good time (excuse the pun) and once received and I saw the watch I changed my mind and decided to return it along with the free gift (Credit Card holder). I emailed the customer services team on 01/01/2026 and received and email back from Joni, the Operations Manager on 05/01/2026 explaining that I could return the watch and free gift using the pre-paid return label. And that I would receive my refund within 10 working days. I re-packaged the watch unused in the original packaging and posted it back. Since then I have had no further communications, despite emailing again asking for an update and confirmation that the parcel had been received, but no reply.I have tried a calling twice and left messages both times explaining my issues, and leaving my details and order number, but again no reply.I hope to get a reply and my money back! Please help!Since writing the initial report, contact was finally made, strangely after I left this review 🤔Refund has now been received, this could have been so much easier if they had just replied, frustrating.Leaving on a positive note, the quality of the watch was very good, just didn’t suit me.
Claim your business profile now and gain access to all features and respond to customer reviews.
At Swan & Edgar, we are focused on delivering a timepiece of the highest quality and functionality at affordable prices. It is essential to us that style is matched with substance and reliability. Each individual Swan & Edgar watch is hand assembled and comes with a 5-year warranty. Please share your Swan & Edgar reviews as we love hearing from you.See more
