I ordered a pen for my nephew's graduation ceremony. He lives in Italy. Your website boasts "International Delivery". The delivery comes at a premium and nowhere on your website or during the ordering process is one told there will be any additional charges. Imagine my surprise then when my brother had to pay almost another 50% when the gift for his son was delivered. As a last insult the box containing the gift was damaged making the item look and feel of poor quality and possibly even used and returned by a previous customer. I would have returned the item as the overall experience disgusted me but there was no time to buy an alternative gift. I appreciate the company is not responsible for these ludicrous import charges but for transparency you must highlight during the ordering process that import charges are NOT included
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At Swan & Edgar, we are focused on delivering a timepiece of the highest quality and functionality at affordable prices. It is essential to us that style is matched with substance and reliability. Each individual Swan & Edgar watch is hand assembled and comes with a 5-year warranty. Please share your Swan & Edgar reviews as we love hearing from you.See more
