This review went from a 1 to a 5 star. How? Read on!!I sometimes get buyer's remorse. Especially so, when my gut tells me to do one thing and then my head overrules my gut. When I get something unpleasantly unexpected, out come both barrels!!When I first got my watches I was bitterly disappointed; especially as they didn't work properly and the same manual came with both - it just set off all my alarms and I cursed myself for being a fool. Then I didn't get updates via customer care as quickly as I expected and that was like fuel to a fire - I went absolutely ballistic.After a couple of days I got a call from a senior member of the organisation - owner level. He listened to everything I said, in detail, and worked with me over the next two days to completely understand my angst and problems. We went through every function of each watch, testing together, I told him what I was seeing and he acknowledged the faults we found. He also acknowledged the issue with the manuals.We have a solid plan of action now and I'm very satisfied. The person also told me about the history or their shop and brands and what they're hoping to do.I finished our calls with a sense of reassurance and also a very firm feeling that this team is hell-bent on improving product quality, and putting a wrap of the very best possible customer-care around their offerings. I feel safe now shopping from Swan & Edgar and I'm NOT the easiest person to convince.Well done, S&E team. I'll certainly buy more from you.
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At Swan & Edgar, we are focused on delivering a timepiece of the highest quality and functionality at affordable prices. It is essential to us that style is matched with substance and reliability. Each individual Swan & Edgar watch is hand assembled and comes with a 5-year warranty. Please share your Swan & Edgar reviews as we love hearing from you.See more
