Extremely disappointing. The watch arrived ok but was not suitable and very thick. I arranged a return and received confirmation that it had been received, but then no refund. I first off emailed the company and received a reply that basically said I had not waited the 10 days even though they again confirmed they had received the watch. After 12 days I called them and the guy that answered did not speak and then put the phone down. I rang straight back and again he said nothing until I asked if the company was real or a scam. He was obviously outside due to the wind and road noise. He said he would get the refund actioned but again never did. I contacted Amex who credited my account whilst the disputed amount was sorted. In the end Swan and Edgar never refunded me, it was Amex. Like I said, extremely disappointing.
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At Swan & Edgar, we are focused on delivering a timepiece of the highest quality and functionality at affordable prices. It is essential to us that style is matched with substance and reliability. Each individual Swan & Edgar watch is hand assembled and comes with a 5-year warranty. Please share your Swan & Edgar reviews as we love hearing from you.See more
