Don't waste your money use a different company. We chose to cruise the Seychelles with Swan Hellenic, SH Dianna, as it was a 5* ship, unfortunately the experience was not 5* and the customer service from Swan Hellenic is absolutely shocking. They have a 'couldn't care less' attitude if anything goes wrong their standard response if 'they will feed it back' which has been happening all year and any offer of compensation is a $500 cruise credit! This is appalling considering the cost of their cruises. As for the strap line 'see what others don't' well quite frankly that is a joke. On the days we could go ashore it was to the tourist places and beaches. The free wifi did not work and the cost was $25 per day and you had to buy for the whole duration. There were 6 sunbeds for the 159 passengers, there were many sunbeds stored on the star gazing deck but the crew refused to set them out. The state rooms were fantastic but some were subject to noise, however they didn't want to move people to different rooms, although they were happy to let them sleep in a different room! The service at the bars were terrible, with staff not knowing how to make cocktails. There were 2 good waiters in the restaurant Rey and Filbert other than that the service was terrible. WE have been trying to liaise with SH to resolve issues but the have offered a non negotiable $500 cruise credit and are not interested in anything further.
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Cultural Expedition Cruises
