After a wonderful ‘first cruise’ experience with Seabourn this year, we were looking forward to cruising from Peru to Panama in April with Swan Hellenic. In fact we built an entire 7-week itinerary around it. But after accepting my deposit. confirming my booking and giving me a few months to plan (numerous flights to hard to reach destinations), SH just cancelled my confirmed cruise because they received a better offer from someone who wants to charter the entire ship. Now, instead of the trip of a lifetime I was promised by SH, they’ve left me with a hole to fill with something to make up time on a trip that’s now lacking its star element. I know it’s a business but to be so obviously all about the money and not guest satisfaction is a bit concerning for a group that claims to be a luxury cruise line. How could I trust SH again??? Think I’ll go back to Seabourn. Dear Kim,The only option SH has given me is a small discount on a future booking. I don't see how that helps me with all of the money for flights and accommodation I have already booked AFTER I received written confirmation of my deposit with SH.Given this, I fail to see how you've demonstrated that Swan Hellenic values guest relations when you've prioritised a new booking (dollars) over existing bookings which were already confirmed. But having now read reviews on social media, I see this is not an isolated incident.
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