We booked a balcony cabin on SH Diana (operated by Swan Hellenic) for 14 night Arctic Cruise in Svalbard, Greenland, and Iceland, scheduled for 16 July 2026. We paid 20% deposit in June 2025 and continued to plan and book non refundable accommodations and sightseeing activities in Norway and Iceland, before and after this cruise. Unfortunately we opted for non refundable accommodation bookings because Europe, especially Iceland, is extremely expensive. Anyway in the end of Aug 2025, we suddenly got an email from our travel agent, Adventure Life, saying, Swan Hellenic cancelled this cruise. We were encouraged to take another of Swan Hellenic's similar cruise at a later date. Taking full refund was also an option. Since we were already heavily committed with non refundable bookings (worth approx A$10k) , we could not take Swan Hellenic's other cruise offer. Even then, it was extremely difficult to find another cruise to fit within the time frame we had. It was a nightmare! Plus we still had to cancel/rebook a couple of things, which set us back approx A$ 2600.Though we did have travel insurance - they did not accept our claim, because the cruise was cancelled because of "operational reason". That is Not a covered reason!Hence, Swan Hellenic is highly unreliable, in our experience. What a waste of our hard saved money!!
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Cultural Expedition Cruises
