swanhellenic.com

4.7
4.7 Based on 129 reviews

Cultural Expedition Cruises...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.
Paul
Terrible Swan Hellenic

Unfortunately we have had terrible experiences with Swan Hellenic. In March 2024 we where booked from Lima to Panama and they cancelled 2 weeks before. They did pay for our cancelled flights and pre cruise hotel booked separately so we thought we would give them another chance. Big mistake, now 3 weeks before our Rio to Buenos Aires Cruise on 6 November they have cancelled again, supposedly due to low occupancy. The ship has to go to Buenos Aires any way, so why not take the passengers. Their only offer was a 6 night cruise from Salvador to Rio departing in 2 weeks at the same price as our 8 night cruise but they would give us 3 nights hotel accommodation in Rio, some on board credit, or we could have a refund without charge! They will not pay for cancelled flights or hotels.I would definitely avoid them unless you are happy with short notice cancellations and don't mind potentially loosing thousands of pounds in airfares and hotels.

1
Date of experience: Oct 17, 2025

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More