I booked a weekly cleaning service through Sweepsouth for the first time. The lady arrived on the 8th March 2024, and promptly began cleaning, however certain areas were not attended to. The past Friday, 15th March 2024, I expected her to arrive again promptly in the morning for cleaning services. I received a personal phone call from her to say she was sick and at a particular petrol station, close to me and if I would come pick her up as she was very ill. This is already a red flag for me! I informed her to contact Sweepsouth immediately. According to Sweepsouth website, she should have contacted them directly not me. I immediately contacted Sweepsouth to inform them of the situation and at the time I was also concerned about her well-being. 15 minutes later she arrived at my home in a vehicle with another 2 men. I spoke with her outside my gate and she informed me that she was not well and couldn't work that day. I accepted it and wished her a well recovery. When I went onto Sweepsouth App, I realised that she booked her time of arrival in on the app! I then immediately cancelled the booking through the app. By Friday afternoon I saw a cancelation fee of R175.00 from Sweepsouth. I contacted them telephnically on Saturday and spoke with a consultant to explain that the house cleaner/domestic cancelled on me last minute, so I cancelled her service for the day via their app. I was then told, by the consultant, that the computer system automatically charges a cancellation fee BUT as I had indicated via the app that the lady cancelled on me due to being ill, the R175.00 cancelation charges to my bank account would be reversed buy Sunday. This has not happened. I have cancelled all forthcoming services. If any other funds are taken out of my account, I will speak with a lawyer as I cannot even remove my banking details from their app. Be very cautious and aware!
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The African Home Services company.
