I have used SweepSouth’s indoor cleaning services many times in the past, and one of the reasons I felt comfortable booking through them was because they advertise insurance cover for damage to property caused during a booking. Because of this, I trusted the platform and assumed the same level of protection would apply across their services.
Today I used SweepSouth’s outdoor services for the first time and booked a gardener to cut my grass. During the job, the gardener unfortunately shattered my glass sliding door while mowing the lawn.
When I contacted SweepSouth to report the damage, I was surprised to learn that they refused to assist with the cost, stating that their insurance cover only applies to indoor cleaning services and not outdoor services.
This limitation was not disclosed or clearly communicated during the booking process, which is extremely misleading. As a customer who has used their platform multiple times, I reasonably expected the same protections to apply across their services.
Accidents happen and I understand that, but the lack of transparency and refusal to assist after damage occurred is very disappointing. If SweepSouth offers different levels of protection depending on the service, this should be clearly communicated upfront so customers can make an informed decision before booking.
Based on this experience, I would caution others to carefully check what is actually covered before using SweepSouth’s outdoor services, as the protections many customers assume are in place may not apply.
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