sweepsroyal.com

am writing to formally request…

am writing to formally request immediate action regarding a serious violation of your player self-exclusion policy.On November 3rd, I submitted a request to be self-excluded from my account. I received no response, and on the following day I was still able to log in and continue gambling, ultimately losing $800. This is documented.Immediately after this occurred, I contacted customer support and explained the situation in detail. Support initially acknowledged the issue and informed me that the matter would be forwarded to your compliance team for review. My support ticket fully documents both the self-exclusion request and the subsequent losses.Since that time—now three weeks later—I have received no follow-up, despite multiple requests for an update. I have been completely ignored by support, and no one from compliance has reached out to address this matter.Your failure to process a submitted self-exclusion request, combined with allowing continued account access and financial loss after such a request, constitutes a clear breach of your responsible gaming obligations and raises serious regulatory and ethical concerns. Ignoring follow-up attempts only further demonstrates a lack of compliance oversight.I am requesting that a member of your compliance department contact me immediately with a formal response and resolution. If this issue continues to go unaddressed, I will have no choice but to escalate this with the appropriate regulatory authorities, as the circumstances present grounds for a license review.I expect acknowledgment and a substantive response promptly.I will absolutely change this review once it is made right

Date of experience: Nov 04, 2025