I redeemed a $7,000 win immediately. After verifying my account, the casino sent two small payments ($150 and $100), then rejected over 20 withdrawal attempts without providing any reason. Each time, the funds were placed back into my playable balance without my permission.Support repeatedly told me to “keep waiting,” gave no timeframe, and encouraged me to “keep playing.” The casino advertises “instant redeems,” yet my withdrawal process took more than a week and was blocked repeatedly.Because the funds were returned to my playable balance instead of being held for withdrawal, the winnings were lost while I waited. I ultimately received only $800 of the $7,000 I redeemed. Requesting review and compensation.Update:The casino responded publicly saying to email support, but I already emailed support multiple times and never received any replies. My verification was complete, and I had already received two partial payments, so I was hoping for clarity about the rejected withdrawals. Since support didn’t answer my emails, I still don’t have an explanation about why the payout was delayed or rejected after verification.
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