I joined the platform some time ago, and it started off well. I verified my account, made a redemption request, and received it almost immediately. After that, I stopped playing and only redeemed what I had. My first four redemptions were processed quickly, either the same day or after a brief email. The support team mentioned that larger amounts might take longer. All my quick redemptions were for 500 dollars. However, my last 500 dollar request took around a week and a half. I reached out to support multiple times but did not get any response. Live chat only informed me they were conducting security checks. My earlier redemptions did not encounter such delays. Since I haven't played or made additional purchases, the delay is puzzling. I submitted a 3,000 dollar request on 11/17, expecting it to complete in about a week. Now, I'm at 9 business days with no updates. Support hasn't replied to any of my emails. A minor delay is understandable, but 9 business days without any communication feels excessive.
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