What truly enhanced my experience was the assistance I received from a representative tonight. She was friendly and attentive. My issue was resolved instantly, and she even took the time to engage in some small talk. Having spent much of my career in customer service, I genuinely value a real conversation with someone new. Many places nowadays seem focused on meeting quotas and rushing calls, which often leaves little room for meaningful interactions where empathy is shared. It's unfortunate that AI is increasingly taking over these roles, so it was refreshing to see that the team prioritizes making customers feel valued. Thank you!
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