sweepstake.mobi

You don't want to play here

Update 12.19.23They still harassing me here but keep sending bonuses via email.The link they shared, "my truth" in the reply,is saying the charge is fraudulent b/c I disputed the payments sent to them because they're a fraudulent business, not that I'm a fraud. I won the disputReply 10.16.I didn't realize my bank debit cards were stolen by me. Update 10.16.23They canceled my payout today without a valid reason. They claimed I have multiple accounts. I have one account & it is the only one I have ever played with & deposited on. I have only withdrawn one other time with them & that was all the way back in April. They mentioned me having multiple accounts last week when I spoke to them on the phone & I told them then I had no idea what they were referring to & he said he was going to cancel the other account & said himself that someone else had probably created another account with my info & it would all be okay & he would process my payout, which they did a few days later. Now the day scheduled for my deposit, they canceled it. So if he didn't believe me then, why send the payment? These people are scandalous cheats & frauds. If you play with them after reading this, I wish you the best.In my opinion they are refusing to pay me because I wouldn't delete my review on here.Update 10.14.23I have sent 2 emails solely to update my phone and spoke to them on the phone about updating my number since the last update so I can get my cash out. They still have not updated my phone number. They processed my cash out once 2 days ago but had to cancel it because they used old account information instead of the updated information, and they said they would process the cash out again immediately to the correct bank account. That was 2 days ago and my cash out is still pending. It has been 1 week since I originally requested my cash out. It was denied after almost 4 days for my phone number not being updated on my account. It was denied the second time because the wrong Checking account info was used. Now, on the third attempt, it is still pending after 2 days. Since I spoke to them 2 days ago, I have asked live support for help updating my phone number again and they just tell me to email management. I've emailed them twice and have gotten no response. Even though they won't respond to my cash out inquiries, I got an email from them asking me to change my review. This review is not out of spite or to be vengeful. Everything I have said is 100% true and I have many screenshots, chat logs, and emails to prove it. If they don't like my review, then that's on them because this review is based off my own personal experience with them. I just want my cashout and then I have no intention of ever playing with them again.Reply to Sweepstake.mobi 10.12.23There have been no other emails sent to me from you today besides the one where I was falsely accused of registering under a fake number as an excuse to not honor my cash out request after almost 4 days. I replied to it already.Updated Information 10.12.23I received an email from Sweepstake.mobi at 1:49pm today stating they canceled my cash out request because I registered under a fake phone number. I've had an account with them for about a year and switched phone companies about a month ago, so, yes I currently have a new number. The number on the account is my old phone number, not a fake number, and I have no idea how to update it on their website. There is no instruction on their page on how to update a phone number and live support didn't bother to even answer me when I asked them about it. How am is supposed to update my phone number under those circumstances? What does my phone number matter when they have my email and banking information? This is not the first time I've cashed out with them. Ive deposited with them I dont know how many times. But my phone number not being updated is a severe security issue preventing them from cashing me out when they take my money just fine? Yeah, right. So, to sum up, they really just emailed me implying I'm scamming them in some way because the number on my account is no longer active and declined my cashout request after 4 days of waiting as a result. So, I am now changing my rating for them to 1 star.Original reviewSweepstake.mobi has an excellent selection of platforms and are quick at processing deposits to your wallet or selected game most of the time. Customer service is sarcastically rude most of the time and will flat out ignore you while in live chat. They are very slow at cashing out your winnings but will tell you they process faster if you give them a big tip. Ive been waiting 3.5 days for $120. For me, it's hard to get games to hit through them. I can play the same platforms under another account with another provider and my winning ratio is better 9 times out of 10. The main reason I still play with them is because they accept debit cards.

Date of experience: Oct 02, 2023