I love the product but ordering directly from S’well has been a poor experience. I purchased six 17 ounce S’well bottles from Saks Fifth Avenue and 6 25 ounce from Bloomingdale’s. I wanted 6 tumblers in gold to match the water bottles to give as gifts. S’well had the tumblers and a bonus was that they were on sale so I ordered the six. When I received the package there were only 5 tumblers in the box and after contacting S’well I was asked to take a photo of the box with the 5 tumblers and send them photo. I’m still perplexed about their approach to resolving the fact that I am missing ONE tumbler. You’d think after spending over $600 in one week on S’well bottles (crazy I know) that better customer service from S’well. My advice, only purchase from retailers that value their customer. S’well does not appear to be that business.
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