Avoid this company!I ordered 15 rats (10 small, 5 small/medium size) on 25th May. The 5 rats turned up, but not the 10 small. Contacted swell reptiles who said they'll contact the breeder and offered me £10 off my next order. I received 10 mouldy rats and have contacted swell with a picture. They said the breeders still don't have any rats in so I have to wait for the new order, and that the mouldy rats must of been a late delivery (left in the driver's van from Thursday to Monday in 26 celcius temperature).Contacted swell again 14th June still waiting for the rats. They said they'll contact the breeders and will have them sent out. Still nothing.Rang up on 18th June, and now they arguing they sent out the rats (talking about the mouldy rats, which I had to explain that's impossible as I was told the breeders didn't have any to send out, and I was given £10 voucher for a good will gesture). Now I asked for a refund as I'm not waiting any longer and I'll go to the local pet shop as might be expensive, but at least they're honest to tell me what's going on, and now swell reptiles are refusing to give me my refund!Contacted solicitor and C.A.B to take legal action.Avoid at all cost unless you like to be on the phone for hours arguing.
Claim your business profile now and gain access to all features and respond to customer reviews.
