I am quite disappointed with the experience so far. I ordered a new aquarium set on 27th November, expecting a 4-day free delivery. I received an automated confirmation of my order placement. On 28th November, I got an email indicating that the order was coming directly from the manufacturer, but there were no tracking details provided. After sending a follow-up email on 2nd December, I received a response on 3rd December stating that an issue had been raised with the manufacturer and to allow 48 hours for investigation. I followed up again on 5th December but have yet to receive any response. Overall, I am not impressed and would not recommend this service to anyone due to their poor processes and communication.
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Swell UK are the UK's leading retailer of Aquarium and Pond Products.
The pond range includes pond pumps, pond filters, pond liners, fish food, pond treatments and more for every range of pond whether you have a small feature pond or a large koi carp pond.
Our aquariums cater for all the fishkeeper's needs from fish tanks, pumps and lighting to treatments and aquarium decor.See more
