I received a delivery that included three tubs of water additives and a few other items. When the large box arrived, I found that two of the smaller tubs had burst open, spilling their contents all over my hallway carpet. There was no internal protection or packaging to prevent movement, which led to the tubs breaking and the lids coming off. I took photos and disposed of the damaged items and the box, as the mess was extensive. The company has sent three emails trying to avoid responsibility, with the latest offering only a 10% refund instead of a full refund for the damaged products. I have firmly declined this offer and plan to request a chargeback through my card provider.
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Swell UK are the UK's leading retailer of Aquarium and Pond Products.
The pond range includes pond pumps, pond filters, pond liners, fish food, pond treatments and more for every range of pond whether you have a small feature pond or a large koi carp pond.
Our aquariums cater for all the fishkeeper's needs from fish tanks, pumps and lighting to treatments and aquarium decor.See more
