I reached out to the service twice on social media. The first message was about my delivery since I paid extra for next-day shipping, but I only received a dispatch email on the day it was supposed to arrive. My second message was regarding a faulty item I received (a UVB bulb). They took until the next day to read my messages and did not respond at all. What kind of customer service is this? While their shop offers great products for reptiles and aquatics, the support is severely lacking. If you plan to order from them, avoid next-day delivery as it likely won't arrive on time. I've seen others report similar issues with this company. I will be switching to a different seller from now on.
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Swell UK are the UK's leading retailer of Aquarium and Pond Products.
The pond range includes pond pumps, pond filters, pond liners, fish food, pond treatments and more for every range of pond whether you have a small feature pond or a large koi carp pond.
Our aquariums cater for all the fishkeeper's needs from fish tanks, pumps and lighting to treatments and aquarium decor.See more
