I urge you to think twice before using this plumbing service. While the initial charge for an emergency call-out may seem reasonable at £60, the tactics they employ to extract more money from you are downright unscrupulous. Their hourly rate exceeds £300 (excluding VAT), and they insist on charging for a full hour of work, even if the job takes only a fraction of that time. It feels like daylight robbery, especially considering how much higher their rates are compared to the average in London.Read the Fine Print: I regret not checking reviews before calling them—when an emergency strikes, it’s hard to think clearly, and they exploit that vulnerability.Deceptive Communication: Once the engineer arrives, you'll receive an email detailing the rates and terms. Don’t be misled; the quoted price does not include VAT, and you’re still billed for a full hour just to diagnose the issue.Invoice Shock: After the work is done, you’ll receive an invoice that may not even be accurate (I found discrepancies in mine). The engineer will not leave until you pay, leaving you with a bill that could range from £500 to £1,000—making you feel utterly swindled.Final Caution: Avoid the temptation to just Google "emergency plumber" and choose the first option. If I had taken a moment to think and gather information, I could have saved myself a significant amount of money.Take my advice: steer clear of this service. You’ll thank yourself later.
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Swift Plumbers offers a full range of services, including heating, boiler repairs, plumbing, bathroom installations, drain clearing, and electrical work, to cover all your domestic maintenance needs. Our transparent pricing begins when the engineer arrives at your property, ensuring no surprises and backed by our guarantee on all work.
With 24/7 availability and a rapid 1-hour response time, Swift Plumbers stands as one of London’s largest independent service providers. We employ over 200 highly skilled tradesmen—plumbers, heating engineers, drainage specialists, and electricians—completing over 2,000 jobs monthly and prioritizing excellent service and customer satisfaction.
We operate every day of the year, and our reliable customer service team is ready to dispatch a local engineer within an hour for any emergency plumbing, heating, or drainage needs.
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